Reopening Guidelines

What does it mean to be resilient?

It means coping and bouncing back from setbacks,  barriers, or limited resources. Resilience is a measure of how much you want something and how much you are willing, and able, to overcome obstacles to get it.

This is who we are at Apex Retreat. We are Resilient.

Hello Everyone!!!


As restrictions seem to be lifting, we are very grateful to be taking our guidance from our healthcare practitioners on protocol and procedures. We wanted to tell you all about the changes, new procedure, and sanitation measures we have implemented for reopening. 


Note: We are only legally accepting clients at this time for pain management via they're doctors referrals. If you do not have a referral, then you will have to schedule your appointment after May 22nd.


While we hope they do not stop you from coming to see us, they are mandatory as they are necessary to the health and the safety of clients and staff alike.


Arrival and departure:


Although we are not a high- traffic business, we will make sure that we begin and end sessions on time to limit traffic in the lounge area. 

If you are a new client, we have intake forms available online so that you can fill out at your convenience, this way your therapist can walk you to the treatment room and discuss your session promptly. Your therapist will email you when you book your appointment. 


Once you enter the facility, we ask that you wash your hands in the bathroom before beginning your treatment. You might also be met with a non contact thermometer. You will be asked if you have any of the following symptoms:


  • Fever
  • Cough
  • Shortness of Breath
  • Digestive Issues or Nausea
  • Chills or Body Aches
  • Pink Eye
  • Sore Throat/Congestion
  • Have traveled in the past 2 weeks

If you have ANY of these symptoms please, let us know when you get your confirmation text, we would appreciate honesty and will have to reschedule your appointment. If you do come in sick, the “no show” fee of 1/2 the service price (whichever is less) will be applied since we will not be able to see you.


There is also a strict “no guests” policy that we put into place. Unfortunately, this means children too. Once again, if you bring a guest that cannot safely be left alone outside, we will not be able to treat you and the aforementioned fees will be applied.


Upon departure, we will check you out  in the treatment room.


Cleaning, Sanitation, and Upkeep:


One of the things we have always prided ourselves on is maintaining a clean facility for our clients and staff.

As we stay on top of keeping the Apex Retreat clean and sanitized all year round, these are some of the new protocols we have implemented for extra precautions:

  • Frequent (3 x 4 per day) wiping down of all surfaces with disinfectant solutions made with a high alcohol content and Essential oils Surfaces include:
  • All door handles, outside and inside
  • Sink faucets, kitchen, and bathroom toilet flusher handle
  • Lounge Area -2 spray bottles of sanitizers, and boxes of tissues are always out for daily use.
  • 2x daily bathroom cleaning
  • Sharing best hygiene practices with our team
  • If anyone from our team feels even slightly ill, they will stay home and work remotely.
  • Entire building sanitized with lysol at the end of the day


The rest of our protocol will remain the same. 

We have always sanitized properly and will continue to do so. 


Our promise to you is we will provide the cleanest space in all of Apex so you can be carefree and enjoy your time here with us.  We are here to serve you. 💚


We will start booking appointments May 22nd after we have better clarity on what the States Reopen Plan looks like.  


Thank you all so much for your patience and  loyalty...Together we can all get back to the lives we loved so much!!



In Health,


The Apex Retreat Team



For updates and fun stuff you may want to sign up for our newsletter below. 😉

Write a comment

Comments: 0

About Us

A dedicated and caring team of independent licensed massage and body work therapists who are serving the local community to improve the health, well-being and lifestyle of clients throughout Apex and surrounding areas.

Apex Retreat

309 S. Elm St.

Apex, NC 27502

Tel: (919) 592-4922